There are certainly plenty of still-clueless companies around when it comes to using the Internet.
I rented a U-Haul van today to transfer some boxes from our storage in my sister’s basement to our house. The online reservation system seemed to work well enough on Friday. But I encountered a strange glitch today.
“Why,” I asked the woman in the Berkeley U-Haul office, “does it say ‘Only $19.95’ on the outside of my van, but I’m being charged $29.95?” “Oh,” she replied, “that’s because you booked it on the Internet. They have different prices. And if you phone us we don’t charge you the $5 reservation fee either.”
She looked at me uncomprehendingly when I suggested that an online booking saved them money, so it should cost less. I won’t be going back there in a hurry.