Before I wrote my post on The Guardian RSS brouhaha, I emailed the Reader’s Editor. I was glad that I didn’t receive the kind of automated reply that is too often the norm.
But I’m utterly dismayed and surprised that one week later I still haven’t heard anything at all. You’d think an ombudsman could at least send out a holding message: “Thank you for your email. I will look into the matter and let you know my conclusions.”
Instead, nothing. Nothing at all.
The Guardian, to my mind, is better than this.