Comments on: Toshiba service is rotten

By: Merik2013

Merik2013 — Sat, 19 Sep 2009 05:01:49 +0000

A little more info 2 years later. It would appear the troubles have spread over seas to Toshiba Texas. My good buddy Paul has been dealing with them for about half a year now.
His computer would die off (unable to so much as boot up)and he would it off to be repaired. Counting tonight this is the third time. Both the first and the 2nd time they would tell him it was a virus, spend a ridiculous amount of time “fixing” it and send it back. (but as this is now the third time you can assume they weren’t trying hard.)
What’s more, on the second time they attempted to replace the hard-drive and put in the type for his model of lap-top. Now mind you, THEY made the lap-top, so they should know which hard-drive it would need. When Paul found out and questioned them they promptly blamed him for going to an outside repair center (their scapegoat for mixing up the hard-drive) & as I understand it the guy on the found went into a rant about how he can’t do anything if Paul doesn’t send him the laptop’s hard-drive. (which they have…)
Naturally they’re probably going to say it was a virus this time as well. There is a bit of a problem with that… Paul hasn’t had access to the internet in quite a while, it couldn’t be a virus. From what I’ve seen and heard of Toshiba it’s hard not to compare their costumer service to the dealing of a con artist. I typed in the words Toshiba Customer Support, Bad in my Google search bar and for 6+ pages I was still getting hits on that subject. Shocking, really.

By: Laptop Toshiba

Laptop Toshiba — Mon, 08 Oct 2007 05:46:56 +0000

Thanks for the info about Toshiba service is rotten!

By: htd

htd — Fri, 02 Feb 2007 15:04:13 +0000

I just want to post a comment re TOSHIBA TECH SUPPORT. It is TRULY BAD. I have a Toshiba laptop for which I got an extended wty. We had software probs, called them 6x, they were so bad it was pathetic- overseas call ctr (I would guess in the philippines)- one guy told us to read the help files! The other guy tried to help us restore the system with the utilities disk and forgot to tell us to press F2 to boot from the disk drive, then wanted me to call after the weekend to get a new disk mailed!! FINALLY I GOT A SUPERVISOR ONLY AFTER THREATENING TO POST A BLOG about their service, and WAS PUT ON HOLD 2x, EACH TIME FOR EXTENDED PERIODS, like they were trying to discourage me. The supervisor finally told me to bring it to Data Vision in NYC, who finally fixed it. (Data Vision is excellent.)

In conclusion: Toshiba watch out- remember what happened to Dell when they tried to cut customer service to save money? They lost money on that one, instead!

By: Europe

Europe — Sat, 15 Jul 2006 21:27:28 +0000

I agree.
Some Japanese products have terrible services
and high prices.
They’d become too arrogant and fat.

By: matthew wrigley

matthew wrigley — Wed, 24 May 2006 06:34:27 +0000

My Sony Vaio recovery discs perished just over a year after I bought the laptop, even though they had been stored in a cool, dry, dark place in the original packaging. Sony cheerily informed me that they would gladly send me a replacement… for £50. “But they are courriered to your door,” they said when I expressed my incredulity. Nvere again, Sony.

Currently on a Fujitsu Lifebook S, which I am very happy with.